Holiday Tips

AirDelayIn 2015, an article published by the UK Telegraph newspaper reported that as a destination, Turkey was the fourth worst country for receiving delayed and cancelled flights departing from the UK. Generally across all airports, a staggering 33% of incoming flights failed to arrive on time but even more concerning is that the airports in Istanbul were registering a mind-blowing 64% of incoming flights as straying off schedule.

 Naturally anyone would question if these astonishing figures are correct and while they may differ when applying various reporting factors, the UK Air Delay compensation website says Turkey is one of the top countries that customers report an air delay from. The Turkish airports of Antalya, Dalaman and Bodrum are the most widely used for holiday makers accessing the Aegean and Mediterranean coasts of Turkey and those airports often appear on customer claim enquiries.

Alex Laurence from Air Delay UK says what’s even more startling is that a lot of flyers are unaware of their rights regarding delayed or cancelled flights. They are also completely in the dark about which situations qualify for compensation.

He urges passengers to familiarise themselves with an EU regulation numbered 261/2004. It states all flights departing from airports in European countries, that are delayed or cancelled for more than 3 hours, are subject to monetary compensation for the passengers to the amounts of £90 to £440 pounds.

Furthermore, people should know that if they reside in England, they have 6 years in which to submit a claim, while Scottish citizens have five years, although Alex does stress that because of our society where information moves fast, it is better to claim as soon as possible.

Under What Circumstances Can People Claim?

The European Union website has a full list of scenarios but the main requirement is that the reason for delay or cancellation must have been the fault of the airline. This includes technical problems, lack of staff, staff performance, and overbooking or administration procedures. Scenarios that do not apply include bad weather, security concerns or passenger disruption.

For example in 2015, there was a flight on-route to Dalaman, Turkey that was delayed for seven hours because a flight attendant misfired a cork from a bottle of champagne. This is the fault of staff, therefore, passengers of that flight can claim under the EU regulation.

We often read stories where flights have been diverted or delayed because a passenger has become disruptive. In this case, the airline is acting in the best interests of all passengers by removing that person and they are not responsible for any delay or cancellation.

Is it Easy to Claim Compensation?

Naturally some airlines object to the EU regulation and are actively campaigning for the law to be changed while other airlines readily accept the scheme. So how easy it is, depends on which airline you flew with. Claimants should also ensure they are not side-tracked with offers like vouchers. Passengers are entitled to money and have no obligation to agree to a voucher scheme instead.

Regarding this, Alex from Air Delay says that is why many people use their company, because they know the law and which airlines are easily co-operating. You can read more details on their website but in the meantime, stay clued up about your airline passenger rights.

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